Shared Team Inbox for WhatsApp Business API

Collaborate with your team, manage conversations centrally, and never miss a customer message again.

The Problem Businesses Face

  • Multiple agents using the same WhatsApp number
  • No visibility on who replied
  • Duplicate responses to customers
  • Missed leads & delayed replies
  • No conversation history tracking

This creates confusion, delays and poor customer experience — directly impacting sales and customer satisfaction.

Why It Matters?

When teams use personal phones or unmanaged WhatsApp accounts, there is no transparency, accountability or workflow control. A centralized system becomes essential as your business grows.

What is Shared Team Inbox?

Shared Team Inbox allows multiple agents to access one WhatsApp Business API number from a centralized dashboard.

Instead of using personal phones, your team works securely from a unified web panel designed for collaboration.

  • Reply from one secure web panel
  • Assign chats to agents
  • Add internal notes
  • Track conversation status
  • Everything organized & visible

Key Capabilities

Multi-Agent Access

Add unlimited team members securely.

Chat Assignment

Assign conversations automatically or manually.

Internal Notes

Collaborate privately within your team.

Chat Tagging & Filtering

Organize chats using smart labels.

Status Tracking

Open / Pending / Closed workflow management.

Agent Monitoring

Track performance and response time.

How It Works

1️⃣ Connect API
2️⃣ Add Team Members
3️⃣ Assign Chats
4️⃣ Track Progress
5️⃣ Close Conversations

Industries That Benefit

E-commerce

Order queries & customer support management.

Education

Parent communication & admission support.

Fintech

Verification assistance & transaction queries.

Travel

Booking confirmations & changes.

Healthcare

Appointment coordination & reminders.

Business Benefits

Faster response time
Improved customer satisfaction
Better accountability
Higher lead conversion
Organized communication

Start Managing Your WhatsApp Chats with Full Team Collaboration Today

Get WhatsApp API Access