This Refund & Cancellation Policy (“Policy”) is designed to be fair and reasonable, ensuring that customers feel secure in their transactions with Nerochat, while also protecting Nerotix Technologies Private Limited from misuse of the refund process.
Nerochat offers a free trial period of up to three (3) months for new users. During this trial period, users can explore available features of the platform. Since no payment is required to start the trial, users are not charged during this period.
If the user decides not to continue with Nerochat, they may cancel the trial at any time before the trial period ends without incurring any charges.
Once a user subscribes to any paid Nerochat services after the trial period, they become ineligible for a refund.
The trial period is provided to allow users to evaluate the platform thoroughly before making a purchase decision. If the user is unsatisfied, they are encouraged to discontinue usage before subscribing to any paid plan.
Users may cancel their subscription at any time to avoid future charges. However, cancellation does not entitle the user to a refund for any already paid period.
All Nerochat services are non-refundable due to the nature of the services and operational costs incurred by the Company. This includes, but is not limited to:
If a user experiences continuous technical issues that prevent effective use of the service, and such issues are verified by Nerochat’s support team, a partial or full refund may be considered at the sole discretion of the Company.
In case of unauthorized, incorrect, or fraudulent charges, users must notify Nerochat immediately. Upon verification, the Company may issue a full refund for the affected transaction.
Users may cancel their subscription at any time. Cancellation will take effect at the end of the current billing cycle.
No refunds will be issued for the remaining unused portion of the subscription, except in exceptional circumstances which will be reviewed on a case-by-case basis.
For any refund-related queries or concerns, users are encouraged to contact our support team, which is committed to providing timely and personalized assistance.
To request a refund, users must contact us via email at:
Email: info@nerotix.in
The request must include transaction details and a clear explanation of the reason for requesting the refund.
Nerotix Technologies Private Limited reserves the right to modify or update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on the Nerochat website.
This Policy complies with applicable laws and regulations of India. Users are encouraged to review the Terms & Conditions and Privacy Policy for a complete understanding of their rights and obligations.
Company: Nerotix Technologies Private Limited
Product: Nerochat
Contact Email: info@nerotix.in